(I’m working in layby (AKA layaways) and dealing with the Christmas shopping rush.)

Customer: “Can I organize delivery for this item?”

Me: “We can, but we can’t guarantee it will arrive before Christmas because you didn’t pay it off by the 1st.”

Customer: “What? Are you trying to ruin Christmas? My grandchildren will cry and find out there is no Santa. Nobody told me I had to pay it off by then!”

Me: “I’m sorry, all the terms and conditions of the layby were printed on your receipt…” *I point it out on the receipt* “See, right here, above where you signed to say that accepted them.”

Customer: “But nobody TOLD me to read them!”