Even Owners Have A Stupid Quota, Part 2
(A customer spends about fifteen minutes asking every employee where to find the nine-inch taper candles that she bought the last time she visited the store. All the while, she is holding onto a ten-inch taper candle. Our store has never carried a nine-inch taper candle–they only come in six, eight, ten, twelve, and fifteen inches. The store owner is observing the customer during this whole time.)
Customer: “I want to talk to the manager!”
Manager: *who is also the wife of the owner* “How may I help you?”
Customer: “I know I bought nine-inch taper candles here before. Show me where they are located.”
Manager: “I am sorry, but we have never sold a nine-inch taper candle. They do not come in that size.”
Customer: “I know you had them! Where are they?”
(The owner reaches out and grabs the ten-inch taper from the customer’s hand. He bites off one inch of the taper and hands it back to the customer.)
Owner: “THERE IS YOUR NINE-INCH TAPER CANDLE!”
Customer: *to the wife of the owner* “I want to talk to the OWNER!”
Manager: “You just did.”
This story is part of the Awesome Manager roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!
23 Stories About Employees Giving The Customer The Perfect Comeback
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Question of the Week
Have you ever served a bad customer who got what they deserved?
