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    Escort This One Away

    | Phoenix, AZ, USA |

    (A customer is claiming fraud on his CC for two charges from an adult escort service. He has his card, but I show the charges with the card present. He lives in California, and the charges are from Colorado. I call the merchant and can prove this isn’t fraud. The customer is trying to get out of paying his bill. There’s a charge from a Colorado towing service, then the escort charges.)

    Me: “Thank you for holding, sir. I am about to update the information. I just need to go over a few other things here before we can continue. I see a charge for a towing service for. Is that a valid charge you made?”

    Customer: “Yeah, that’s mine. That’s a valid charge.”

    Me: “Did you go to Colorado recently? And stay at the Golden Hotel, in room 222?”

    Customer: *realizing I’ve done my homework* “…yes.”

    Me: “Sir, I called the merchant. I asked them how they verify their transactions. They verified your name, address, phone number, and driver’s license. They have a copy of the license, an imprint of your card, and they verified what hotel you were staying at. Everything matches. This is not fraud. You’re going to have to dispute with the merchant.”

    Customer: “But, that’s not my charge. I don’t live in Colorado.”

    Me: “Sir, I have nothing that proves to me that this is fraud. Unless you have more information you’re not giving me, we can’t take this as fraud for services you received. Did you not receive any services?”

    Customer: “So, I have to call the merchant. Goodbye.” *click*