Me: “Hello, how may I help today?”

Caller: “Yeah, your [software] isn’t working. It’s a virus.”

Me: “Okay, sir. What do you mean, it’s a virus?”

Caller: “Every time I put the disc in, I get a message from the computer.”

Me: “What kind of message?”

Caller: “I don’t read it. It’s a warning message so I click ‘no’.”

Me: “Okay, can you insert the disc and tell me the message?”

Caller: “Sure.”

Me: “What does it say sir?”

Caller: “Would you like to install…” *reads name of software* “… on your…” *click*