(I run a web business in New Zealand, and am talking a friendly customer on the phone. Suddenly, the building starts to shake. It’s not violent, but it’s very long, so I’m not sure at first how bad it’s going to get.)

Me: “Uh… I’m sorry. There’s an earthquake.”

Customer: “Oh! Where are you?”

Me: “Wellington.”

Customer: “I’m in [town further south].”

(I don’t respond, as I’m wondering whether I should get under the desk for my own safety. I continue to hold onto the phone, when I hear the customer speak again.)

Customer: “Oh, I feel it now! Isn’t this exciting?”