Me: “Welcome to ****, what can I get started for you today?”

Customer: *in drive-thru* “I don’t know.”

Me: “Er…would you like any suggestions?”

Customer: “Well, I don’t know what it is I always get. My daughter usually gets it for me.”

Me: “OK, no big deal. Was it hot or cold?”

Customer: “Both.”

Me: “…was it ‘coffee’ or ‘not coffee’?

Customer: “Hmm…I believe it was both.”

Me: “I’m gonna go grab my manager…just a moment!”

Manager: “Hi there, could you please describe for me what you usually get?”

Customer: “I don’t know! My daughter gets it for me every day!”

Manager: “Let’s break it down further…was it a solid or a liquid?”

Customer: “Both…”