Enigmatic Espresso
Me: “Welcome to [Coffee Shop]. What can I get started for you today?”
Customer: *in drive-thru* “I don’t know.”
Me: “Er… would you like any suggestions?”
Customer: “Well, I don’t know what it is I always get. My daughter usually gets it for me.”
Me: “Okay, no big deal. Was it hot or cold?”
Customer: “Both.”
Me: “…was it ‘coffee’ or ‘not coffee’?
Customer: “Hmm… I believe it was both.”
Me: “I’m gonna go grab my manager… Just a moment!”
Manager: “Hi there, could you please describe for me what you usually get?”
Customer: “I don’t know! My daughter gets it for me every day!”
Manager: “Let’s break it down further… was it a solid or a liquid?”
Customer: “Both…”
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Question of the Week
Have you ever served a bad customer who got what they deserved?