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    Email Fail

    | England, UK | Extra Stupid, Technology

    (A customer has called during our peak morning hours. As all our technicians are busy, he leaves a message saying he cannot log in to his computer. I phone the customer, who is out on the road.)

    Me: “Hi, [Customer]. It’s [My Name] from [Company]. I understand you can’t get into your computer?”

    Customer: “Yes. I go into my emails and it doesn’t work.”

    Me: “Okay so you can get into your computer but not your emails?”

    Customer: “Yes.”

    Me: “Okay, so it prompts you for the password but won’t log in?”

    Customer: “That’s right.”

    Me: “Unfortunately you have to speak to [Email Provider] as they host your emails. I have no access to their systems.”

    Customer: “Ah, okay. Do you have a number for them?”

    Me: “Certainly, it’s—”

    Customer: “Can you email it to me?”

    Me: “…”