Me: “Thank you for calling [cellphone store], what can I do for you today?”

Customer: “I’m having a problem with my phone. Can I bring it to your store?

Me: “If you want to bring it to us, we’ll do our best to troubleshoot the phone. But if it’s physically broken it’s unlikely we’ll be able to fix it. If that’s the case we’ll be happy to look into options to replace the phone.”

Customer: “What would you consider to be physically broken?”

Me: “Just something like a broken screen or cracks in the casing, or any kind of moisture damage.”

Customer: “Moisture damage?”

Me: “Right. We can’t really do much about moisture damage to a phone.”

Customer: “Would that include rabbit blood?”

Me: “… yes.”