(I had just brought a table their glasses of water before coming back to take their orders.)

Customer: “There’s something in my water! I demand a new one right away!”

(She holds up an ice cube in her hand to show me.)

Me: “Oh OK, I’ll bring you one without ice.”

Customer: “Without what?”

Me: “Ice.”

Customer: “Ice? Huh?”

Me: “Um…ice cubes.”

(She looks at me blankly.)

Me: “The little cubes of frozen water…”

Customer: “FROZEN WATER! That’s crazy…why is it in my glass?”

Me: “To keep your water cold.”

Customer: “Well, if I wanted that I would’ve ordered an iced water! Haven’t you ever been to Starbucks? That’s the way a REAL restaurant does it.”

Me: “…”