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    Educational Programs Have Never Been More Needed

    | Toronto, ON, Canada | Uncategorized

    Me: “[Business library], how can I help you?”

    Caller: “Yeah, so, I want to know about the educational programs you offer.”

    Me: “Oh, okay. That’s actually not conducted through the library. I’ll have to find you the phone number for the coordinator.”

    (The caller asks a dozen questions about the differences between the programs we offer. I answer the best I can while continuing to tell him I’ll need to have him call a different number. I put him on hold to find the number.)

    Me: “Hi, sir. You’re going to have to call this number and speak to the program coordinator.”

    Caller: “Fine, okay. What’s the number?”

    (I give him the number.)

    Caller: “Okay. Transfer me.”

    Me: “Actually, I can’t transfer you because they’re in a different building. But if you want to call the number I gave you, they’d be happy to help.”

    Caller: “So, you can’t help me?”

    Me: “Not with the information you’re looking for.”

    Caller: “What are you again?”

    Me: “The librarian.”

    Caller: “I don’t understand. You need to explain that to me. Can you also tell me about the educational programs you offer?”