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    Easy To Label The Problem Customers

    , | Erie, PA, USA | Crazy Requests, Food & Drink

    (Instead of repeatedly having to tell customers prices, we have case tags with the name and price listed in front of each product. A customer walks up and I go up to the counter to greet him.)

    Me: “Hello! What can I get you today?”

    Customer: “Yes, hello. I would like a half pound of this bologna.”

    (He walks over to the case that has several different kinds of bologna in it. The case tags are clearly labeled in front of each product. I politely ask again which product he wanted.)

    Me: “I’m sorry, sir, which one did you want? We have [Name Brand #1], [Name Brand #2], and [Name Brand #3].”

    Customer: “This one.”

    Me: “Sir, I can not see which one you’re pointing to.”

    (The man starts to glare at me. He points once again.)

    Customer: “THIS… ONE…”

    (Finally giving up on the hope he’ll actually say brand of bologna he wants, I walk around the counter to the front.)

    Me: “I apologize. Which one did you want?”

    (Without speaking, he points to the bologna he wanted.)

    Me: “Oh, the [Brand Name] beef bologna.”

    Customer: “YES! I’ve been pointing to THAT one.”

    (I slice the desired amount of meat for the gentleman and thank him for shopping with us. My coworker then walks up to me.)

    Coworker: “That’s okay… I had someone completely ignore the label and ask for the white circle cheese.”