(We have dummy displays set up of all the phones we sell.)

Me: “Hello sir, can I help you with a new cell phone today?”

Customer: “No. I’m just looking for a new battery for my phone.”

Me: “Sorry, but we don’t carry batteries for cell phones. You might try the battery store across the street.”

Customer: “How much to buy one of the displays?”

Me: “Well those are just dummy phones.”

Customer: “I know that. I just want to take the battery from it.”