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    Dumbed Down

    | Portsmouth, UK | Extra Stupid, Technology

    (Note: I am working on the technical support phone line at a large computer reseller.)

    Customer: “Hi, I’ve bought a new computer from you guys and it’s brilliant. Unfortunately, you’ve made a small mistake.”

    Me: “Sorry about that. What seems to be the problem?”

    Customer: “The DVD drive is upside down. It still works, but I have to hold in the discs while I close the drive.”

    Me: *confused* “Okay… well, bring it in and I’ll get it sorted while you wait.”

    (Half an hour later, I’m covering the returns desk while my colleague is on break. The customer I spoke to on the phone comes up with his computer and places it on the returns desk.)

    Customer: “Someone said they’d fix this for me. The DVD drive is upside down.”

    Me: *turns computer up the right way*

    (The customer was so embarrassed he took his computer and ran out out of the store!)