(Note: I am working on the technical support phone line at a large computer reseller.)

Customer: “Hi, I’ve bought a new computer from you guys and it’s brilliant. Unfortunately, you’ve made a small mistake.”

Me: “Sorry about that. What seems to be the problem?”

Customer: “The DVD drive is upside down. It still works, but I have to hold in the discs while I close the drive.”

Me: *confused* “Okay… well, bring it in and I’ll get it sorted while you wait.”

(Half an hour later, I’m covering the returns desk while my colleague is on break. The customer I spoke to on the phone comes up with his computer and places it on the returns desk.)

Customer: “Someone said they’d fix this for me. The DVD drive is upside down.”

Me: *turns computer up the right way*

(The customer was so embarrassed he took his computer and ran out out of the store!)