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  • August Theme Of The Month: Best. Customer. Ever!

    Dub And Dubber

    | Manitoba, Canada | Language & Words

    (An older gentleman comes in to return a movie he’s rented the night before. It’s clearly stated on the movie case that it’s a foreign action film that is subtitled in English; there is also the option to have it dubbed over in English or French.)

    Customer: “I want a refund on this movie!”

    Me: “I’m sorry to hear that! Did it not work?”

    Customer: “No, it worked, but it wasn’t in English! I want my d*** money back!”

    Me: “The subtitles or dubbing wouldn’t work?”

    Customer: “I didn’t even watch it. I want my money back!”

    Me: “Oh! I understand. Did you try going into the set up menu to change the language setting?”

    (The customer looks at me, confused, so I show him the language options on the back of the case.)

    Customer: “I DON’T KNOW! I just want a refund. It was stupid!”

    Me: “So… the movie worked… and you didn’t even try to change the settings… and there’s a sign behind me that says if there’s a problem with a movie you have to let us know the same day or no exchanges/refunds… and you want me to give you your money back?”

    (With that, the customer goes from being extremely agitated to looking sheepish.)

    Customer: “…no.” *leaves store*