Dropping The Change You Want To See In The World
(I’m ringing up a frail, elderly customer who is having a hard time getting her money out, when she drops a quarter onto the floor. She turns to the customer behind her in line, who is in her late 30s.)
Customer #1: “Excuse me, do you mind helping me pick that up?”
(Customer #2 sighs, but bends down and picks it up for her.)
Customer #1: “Thank you so much.”
(I continue ringing her up, when she drops a coin again.)
Customer #1: *again to Customer #2* “I’m so sorry, do you mind helping me again?”
Customer #2: “Okay, but if this keeps happening, maybe you should ask somebody else.”
Customer #1: “I’m sorry; I have arthritis and—”
Customer #2: “Yeah, well, I have my own problems, lady.”
Me: *speechless*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
