(Note: our Drive-thru has a strict “No Cell Phone” policy. A customer pulls up to our drive-thru while talking on her cellphone.)

Me: “How may I help you?”

Customer: *continues talking on cellphone*

Me: “May I help you?”

Customer: *continues talking on cellphone*

Me: “Please end your phone call now, or I will have to ask you to leave our drive-thru.”

(The customer finally hangs up about 15 seconds later.)

Customer: “Hello? Hello? Is anyone there? Will someone take my order?!”

Me: “May I help you?”

Customer: “Yes, what took you so long? No one ever even said anything to me.” *places order*

Me: “Your total is $xx.xx, first window.”

Customer: *pulls up to the window*

Me: “Ma’am, you do know our restaurant has a strict “No Cell Phone” policy in drive thru.”

Customer: “Well, I wasn’t on my cell phone.”

Me: “You spent 5 minutes ignoring me asking for your order, and I could hear you talking on your cell phone.”

Customer: “Well, I most certainly wasn’t!”

Me: “Ma’am, we have that no cell phone policy. Please don’t use it again in drive-thru, because we might have to ask you to leave the drive-thru if it happens again.”

Customer: “Why?”

Me: “Because you took 5 minutes to even start placing your order. That’s 5 minutes we can’t take any other orders.”

Customer: “This is bulls***! I don’t even have a cellphone!”

(Suddenly, the customer’s cell phone rings. She picks it up.)

Customer: “Hello? Oh my gosh, no he didn’t!”

(It took me another 3 minutes to get her money.)