Customer: *on the phone* “I need you to turn my TV back on.”

Me: “OK, let me see why it isn’t on.” *checking* “It looks like you are two months behind in your payments to us. I need to collect a payment for two months’ service, as well as $10 in late fees. Which card would you like to put that on?”

Customer: “I don’t have the money right now, but I need you to turn on the TV right away! I need the TV for my kids! I’ve been playing with them and reading stories with them, and this has just got to stop! Turn the TV back on right now!”