Drive-Thru Virgin
(A customer pulls up to the drive-thru and the headpiece beeps in my ear to alert me.)
Me: “Welcome to [Coffee Place]. What can I get for you?”
Customer: *no response*
Me: “Hello? What can I get for you?”
Customer: *no response*
(The customer drives up to the drive-thru window.)
Customer: “There must be something wrong with your drive-thru. I kept talking but you didn’t hear me.”
Me: “I was trying to talk to you. I know it works because I have been using it all day.”
Customer: “Well, it’s broken now.”
Me: “Did you roll down your window?”
Customer: “Oh, I have to do that?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?