Dr. Jekyll And Hearing-Impaired Hyde
(At the hardware store where I work, I see an old lady pushing a cart with a heavy bag of dirt inside it.)
Me: “Here, I can help you with that, ma’am. ”
Old Lady: “This cart is awful! It won’t steer anywhere I want it to!”
Me: “I’m sorry about that; it is kind of heavy. Here, let me get you a new one.”
Old Lady: “NO! I want a new cart so I can go look at flowers!”
Me: “…okay. I’ll get you a new cart for the dirt.”
Old Lady: “You DON’T understand! I want a new cart! Not this one! This one is broken!”
Me: “That’s quite alright, ma’am. I’ll get you a new cart instead of this one.”
Old Lady: “YOU JUST DON’T UNDERSTAND! I WANT TO GO LOOK AT FLOWERS AND I WANT A NEW CART!”
Me: “Okay, I think we have a miscommunication here! You may go look at flowers as much as you want. Then, just come check out when you’re done.”
Old Lady: “I’m just going to go look at flowers, AND I want a new cart.”
(About fifteen minutes after she looks at flowers, she comes down to my register. She’s still pushing the old cart.)
Old Lady: “Well, I guess I’m done shopping for the day. Thank you so much for your help, sweetie!”
Me: “You’re… welcome?”
This story is part of the Customers With Wild Mood Swings roundup!
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This story is part of the Customer Complaints That Resolve Themselves roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
