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    Don’t Let Your Hair Down

    | UK | At The Checkout, Bizarre, Money, Wild & Unruly

    (I am a cashier. An older woman and her son come in, and spend about 20 minutes perusing the sweets section, all the while glancing back at me and smiling quite creepily. She finally comes to the counter with two bags of Jelly Babies.)

    Me: “Hi. How are you? Will this be everything?”

    Customer: “Yes.”

    Me: “That will be £2.10 please.”

    (She gives me a £50 note.)

    Me: *sighing inwardly for having to get such a large amount of change* “Thank you. Here is your change, £47.90.”

    Customer: “No, no, no. I am only paying £1.”

    Me: “I’m sorry, but individually they are £1.05. That won’t be enough.”

    Customer: “No, this is not right. I don’t want to pay that.”

    Me: “I’m sorry, but the price is clearly marked on the shelf, and they have scanned into to till at the correct price.”

    Customer: “Well, fine, but I want smaller notes in my change.”

    (I oblige, and change out the larger notes for smaller ones, noticing there is now a queue of about 5 people behind her, looking impatient.)

    Me: “Thank you very much. Have a nice day.”

    Customer: “You have nice hair. So long, such a nice colour.”

    Me: “Err, thank you. Is there anything else I can get for you today?”

    Customer: “Yes. No. I don’t want these sweets. Refund me, and I want my £50 note back.”

    (By this point I am getting quite impatient, but I still remain polite, and do as she asks, taking her change back off the counter and putting it back in the till drawer.)

    Me: “Okay. Here is your £50 note. Have a nice day!”

    (The customer suddenly lunges over the counter and grabs my hair, pulling me halfway over the counter, which is quite painful!)

    Customer: “Such nice hair! I want it! SO nice!”

    (I manage to get my hair free and jump back, quite startled.)

    Me: “I’m sorry, but it is not okay for you to invade my personal space and yank my hair. If you do not wish to purchase anything today, then I will have to ask you to leave as you are holding up a line of customers!”

    (The customer gives me a dirty look, practically snarling at me, and flounces out of the shop.)

    Next Customer: “What the h*** was that about?”

    Me: “I… I have no idea.”

    (Apparently the woman came back into the shop later in the week when I am not working, did the same long, drawn out process with the £50, requesting a lower price after the transaction has gone through, and then asking for a refund. She also asked after me, ‘the rude girl with the nice hair.’)