Don’t Get Yuppity With Me
(I worked in a call center for an organization that helped people pay their light and gas bills based on their income. It’s Fall of 2011.)
Me: “How may I help you?”
Caller: “Yes, I have an application that says 2009-2010. Can I turn that in?”
Me: “No, ma’am, we’re only accepting ones for this season, so it needs to be one that says 2011-2012. I’ll send you a new one.”
Caller: “All right. I fill that out and mail it in?”
Me: “Yup!”
Caller: “Well, that’s stupid, but I’ll do it. By the way, do you say ‘yup’ a lot?”
Me: *joking* “I say variations of yes all the time like ‘yup’, ‘you bet’, ‘of course’, and sometimes, even ‘yuppers’!”
Caller: “Well, [Caller’s Name] taught English for many years, and ‘yup’ is not correct grammar. It annoys [Caller’s Name] very much!”
Question of the Week
Have you ever served a bad customer who got what they deserved?