(A customer is sent back to my department to find ink for her printer.)

Me: “Hello, ma’am. Do you need black or color?”

Customer: “I need cayenne.”

Me: “I’m sorry, I don’t know which color you mean. We have cyan; that’s a light blue.”

Customer: “No, I need cayenne. You know, like a peppery red.”

Me: “Ma’am, I don’t believe we have that color.”

(The customer bends over to get a closer look at the ink.)

Customer: “Hmmm, margarine.” *looking at the magenta* “Yellow…I don’t see cayenne.”

Me: “Are you sure you don’t mean cyan? It kinda sounds like cayenne.”

Customer: “No, I need red. My printer is out of red. Why wouldn’t you carry red ink?!” *walks out of the store before I can explain further*