Don’t Fold Under Pressure

(I work in a local bookshop that was recently taken over by a large chain store. Because of this, the manager is often in the other shop down the road, as they trust me to be able to handle anything. This shop also sells items for gift wrapping.)

Customer: “I have looked everywhere for your christening gift wrap. I find it disgusting that you don’t carry any. Get me your manager.”

Me: “I apologise, but I’m currently the only worker in the store. I’m sure we carry gift wrap for christening. Have you checked down the isle to your left?”

(The customer angrily goes to look. She comes back with some gift wrap mumbling about how I should be fired for being alone.)

Customer: “This one says ‘new baby’. That’s basically the same thing as christening, right?”

Me: “Uh, sure. Would you like this rolled or folded?”

Customer: “Ugh. You and your questions. Just roll it!”

(I begin to roll it.)

Customer: “No, no! What are you doing?! Are you deaf? I said fold.”

Me: “…of course, ma’am. I apologise.” *begins to gently fold it*

Customer: “No, no! What are you doing?! Don’t fold it. You’ll crease the paper. Then what will the baby think?! Give it here, I’ll do it myself!”

Me: “I apologise for creasing the paper. Here you go…”

Customer: *aggressively folds the paper anyway and leaves*