(I’m the specialist for the children’s books. A customer comes up and asks me to take her to a popular kids’ series, so I do.)

Customer: “Now, my granddaughter has numbers 1 and 2.”

Me: “Great. We have the rest of the series if you’d like to pick up a few more.”

Customer: “But what should I get?” *spreads her hands helplessly* ”She has 1 and 2 already, what should I get next?”

Me: “You could get 3.”

(The customer stands there blankly while I point to the book. She doesn’t move or react until I physically pick it up and put it in her hand.)

Customer: “And then… should I go down to 4?”