Me: “Ticketing services, how may I help you?”

Customer: “I have an issue. It keeps telling me that for delivery, for the tickets ‘will call’.”

Me: “Yes, that is an option for the tickets.”

Customer: “Yes, but will you call me, do I call you? How long do I have to wait?”

Me: “Oh! No, no…’will call’ means we hold the ticket at the box office and you pick it up at the show.”

Customer: “Why didn’t you just say that?!”