Don’t Call About Not Calling
(I am manning the phone line on a particularly busy night.)
Me: “Hello, how can I help you?”
Customer: “Yeah, I got this letter from you which says I don’t need to contact you again unless I have any questions.”
Me: “Okay.”
(The pause goes on for an uncomfortably long time while I wait for the customer to continue. Eventually, I crack.)
Me: “Was there anything you’d like to go over?”
Customer: “No, that’s okay.”
(Another uncomfortably long silence.)
Me: “Then, thanks very much for calling.”
Customer: “No problem. Bye!” *hangs up*
This story is part of the Customer Complaints That Resolve Themselves roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.