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    Do As I Say, Not As I Say

    | Greensboro, NC, USA |

    (I’m ringing up a customer and her child.)

    Me: “Hi, how are you today?”

    Customer: *doesn’t answer*

    Customer’s child: “HELLO!”

    Me: “Hi!”

    Customer’s child: HELLO!”

    Me: “Hi!”

    (I do this a few more times with the child while I finish ringing up the items. I turn to the customer again, thinking she didn’t hear me the first time.)

    Me: “How are you today, ma’am? Your total is $xx.xx.”

    Customer: *messes in her bag and ignores me*

    Me: “Ma’am? Your total is $xx.xx.”

    Customer: “You know why I’m not answering you? Because you were too busy talking to speak to my child!”

    Me: “I did respond to her…several times, in fact.”

    Customer: “You did not!”

    Me: “I assure you I did. I looked right at her, and she was looking at me.”

    Customer: “Well, she must not have heard you or she wouldn’t have repeated herself so many times. Next time stop chatting and do your job!”