Divas Balk But Money Talks
(A woman walks in with three young girls.)
Me: “Hi, welcome to [Nail Salon]. How can I help you?”
Customer: “Yes, we had an appointment for four mani-pedis.”
Me: “Okay, can I get your name? And how old are these three?”
Customer: “Why do you need to know how old they are?”
Me: “If they’re under 12, they get Princess mani-pedis which are ten dollars less.”
Customer: “No. I want them to have real mani-pedis.”
(I try to explain twice more that there is no difference besides the price. She starts to yell, causing a scene and bothering other customers.)
Customer: “You’re trying to give them bad service! I want them to have good nails!”
Me: “I understand, and they will. Princess treatments are only less because their nails are smaller so they don’t take as–”
Customer: “I want them to have REAL mani-pedis! You’re trying to give them half-a**ed service!”
Me: “Ma’am, the only difference is the price. Do you want to pay $156 or $129?”
Customer: “Well… in that case, yes. They’re all under 12.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
