Disturbingly Dense, Part 2
(We are a small hotel in an even smaller town. Because of our size, we only have housekeeping until about 1 pm. After that, the front desk can stock towels and things, but we don’t fully clean the room.)
Guest: “We left at 9:30 this morning to go out for the day. It is now 12:50 and we still don’t have maid service!”
Me: “I’m sorry to hear that, sir. We can have housekeeping come up immediately and clean that for you.”
Guest: “Absolutely not! We will be here for an hour. Then you can get in!”
Me: “Unfortunately, sir, we do not have 24-hour housekeeping service. Housekeeping is not offered after 1 pm.”
Guest: “But we put out our sign!”
Me: “The sign on the inside of the door? Your ‘Do Not Disturb’ sign?”
(Upon saying this, the guest realizes that they are in error.)
Guest: “Well, yeah… but they should’ve known we weren’t in here!”
Me: “If there is a ‘Do Not Disturb’ sign up, sir, they are not supposed to disturb you.”
Guest: “You are incompetent! I demand to speak to a manager!”
Me: “You’re speaking to her, sir.”
Guest: *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.