(A customer walks out of our fitting rooms holding a top, and she has an angry look on her face.)

Customer: “This top is dirty, can I get a discount?”

Me: “It just looks like some of your makeup has rubbed off on it; I’m sure it will come out in the wash.”

Customer: “It isn’t makeup – can you give me a discount?”

Me: “Uh, I’m pretty sure it is.”

Customer: *getting louder* “It’s not OK! I dropped it on the ground and stood on it!”

Me: “You stood on it and made it dirty, and you want a discount?”

Customer: “…I’ll just go get another size then…”