Directionless With Languages
(I’m working the electronics counter at a large retail store. A woman comes up to the counter and stares at the GPS systems. I ask if she needs help with anything.)
Customer: “My old GPS broke and I need a new one, but can you help me please find one that is in English?”
Me: “All the systems come pre-installed with English.”
Customer: “Really? My old system speaks a language I don’t understand and that’s why I need a new one.”
Me: “Ma’am, is your old GPS in the car? Can you bring it in?”
(She retrieved the GPS from her car and I took less than a minute to reset the language for her. She was nearly in tears because she was so grateful.)
Question of the Week
Have you ever served a bad customer who got what they deserved?