Directionally Challenged
Me: “Hello! How can I help you today?”
Customer: “Yeah, I need a [Sandwich], two large fries, and a shake.”
Me: “I’m sorry, sir, we don’t sell those here. [Competitor] is next door.”
Customer: “OH!”
(He walks into my dining room and promptly returns to the counter. He appears slightly confused.)
Me: “Can I help you, sir?”
Customer: “Yeah! I thought you said [Competitor] is next door.”
Me: “Yes, sir, it is.”
(I proceed to walk with him back to the dining room and point next door.)
Me: “If you come back this way and go through our side exit, you can walk right over to [Competitor].”
Customer: “OH!”
(I follow him back to the area near the side door and point him in that direction. He appears to be on his way to a [Sandwich], two fries and, a shake when I hear our restroom door open and close. Sure enough, moments later he appears at my counter again.)
Customer: “Why did you send me to the bathroom?!”
Me: “I’m sorry, sir. Please follow me.”
(I escort the gentleman out the side door and tell him [Competitor] is next door.)
Customer: “OH! Thank you!”
(He started walking toward the front of both my building and [Competitor]. I felt confident he was going to get there. I was wrong. He walked around my building and through the parking lot, and was last seen heading toward an empty lot and the railroad tracks.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.