Customer: “Hello, could you help me find a TV I was looking at yesterday?”

Me: “Yes, of course.”

(I show her the wall with TVs mounted on. There are around 40 different models.)

Me: “Which TV were you looking at?”

Customer: “I’m not sure. It’s digical.”

Me: “These are all digital TVs. Can you remember the brand?”

Customer: “No, it’s one of the digical ones.”

Me: “Okay. Do you know what size or color it was?”

Customer: *pauses* “It’s digical.”

Me: “Okay, I’m not sure what you mean. I’ll go find one of the sales staff and see if they can help you.”

Customer: *as I leave* “Tell them it’s digical!”