(Note: I’m the manager at a video rental store, and the owner happens to be there with me.)

Customer: “I’d like to open an account.”

Me: “Okay, to open a membership we need a California issued I.D and a major credit card.”

Customer: “Well, I don’t have one.”

Me: “Which one?”

Customer: “The credit card.”

Me: “Then I’m afraid we can’t open the account.”

Customer: “Oh, I talked to the manager last week. He said it was alright if i didn’t have a credit card.”

Me: “Oh really? I don’t recall telling anybody that last week.”

Customer: *nervously* “… then it was the owner who told me that.”

Me: “I don’t think he would say that.”

Customer: “Yeah he did. He said it was fine. Just make me the d*** membership! The owner said it was fine.”

Me: “Okay…” *I turn to the owner*

Me, to the owner: “Hey, did you tell anyone last week that they could make a new account without a credit card?”

Owner: “No, I never said that ever.”

Customer: *walks away with his head down*

Related:
Digging Your Way Out Of A Hole, Part 2
Digging Your Way Out Of A Hole