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  • September Theme Of The Month: Overheard!

    Dial Down The Crazy

    | USA | Bizarre, Top

    (I work at a large call center for a major credit card company. About once a month, our managers sit with us and listen in on calls to help improve customer service.)

    Me: “Thank you for calling [Company]; my name is [My Name]. May I have your name?”

    Caller: “No.”

    Me: “…All right. Well, do you have your account number, so I can assist you today?”

    Caller: “I don’t carry that with me.”

    Me: “Well, then, how can I help today?”

    Caller: “I don’t know. You called me.”

    Me: “Ma’am, I didn’t call you.”

    Caller: “Yes, you did. How else would I be talking to you?”

    Me: “Ma’am, did you dial our number?”

    Caller: “Well, yeah.”

    Me: “So technically you called us.”

    Caller: “No, I didn’t!”

    Me: “Okay, how can I help?”

    Caller: “I guess you can’t.”

    (The caller hangs up, and I look at my manager.)

    Me: “Did that really happen?”

    Manager: “I have no words.”