Denial By Way Of Refund

Me: “Hi, how are you? How may I help you?”

Lady: “Yes, I’d like to return this pregnancy test.”

Me: “Okay, what’s wrong with it?”

Lady: “It came out positive.”

Me: *confused* “Okay?”

Lady: “I can’t be pregnant, so this test MUST be defective. I want to return it.”

(For anyone who doesn’t know, it is very rare for a pregnancy test to mistake a positive pregnancy. A negative, yes, positive, no.)

Me: “Ma’am, I’m sorry, but you can’t return a pregnancy test you’ve already used.

Lady: “What do you mean I can’t return it?!? It’s wrong! I want to see your manager!”

(I go to the back to see my manager, who is a woman, and explain about the lady. We return to the front.)

Manager: “Hello, what may I help you with?”

Lady: “YES! I want to return this pregnancy test! It came out positive and I just can’t be pregnant! It’s wrong and I want my money back!”

Manager: “Ma’am, I’m sorry. We can’t refund you on the test because it came out positive.”

Lady: “NO! I insist I get my money back!”

Manager: *getting frustrated* “Ma’am! I’m sorry but we cannot and will not refund you your money just because it came out positive. Congratulations on your new baby!”

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