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    Denial By Way Of Refund

    | West Palm Beach, FL, USA | Top

    Me: “Hi, how are you? How may I help you?”

    Lady: “Yes, I’d like return this pregnancy test.”

    Me: “Okay, what’s wrong with it?”

    Lady: “It came out positive.”

    Me: *confused* “Okay?”

    Lady: “I can’t be pregnant, so this test MUST be defective. I want to return it.”

    (For anyone who doesn’t know, it is very rare for a pregnancy test to mistake a positive pregnancy. A negative, yes, positive, no.)

    Me: “Ma’am, I’m sorry, but you can’t return a pregnancy test you’ve already used.

    Lady: What do you mean I can’t return it?!? It’s wrong! I want to see your manager!”

    (So I go to the back to see my manager who is a woman, and explain about the lady. We return to the front.)

    Manager: “Hello, what may I help you with?”

    Lady: “YES! I want to return this pregnancy test! It came out positive and I just can’t be pregnant! It’s wrong and I want my money back!”

    Manager: “Ma’am, I’m sorry. We can’t refund you on the test because it came out positive.”

    Lady: “NO! I insist I get my money back!”

    Manager, getting frustrated: “Ma’am! I’m sorry but we cannot and will not refund you your money just because it came out positive. Congratulations on your new baby!”