Delivery Failure: Sender Too Stupid
Customer: “So it says ‘message sent’… does that mean it’s been sent?”
Me: “Yep.”
Customer: “Oh okay. So they should receive that, then?”
Me: “Yep.”
Customer: “Okay. And I mean, if they received it, will they get back to me right away?”
Me: “Well, it depends how long it takes them.”
Customer: “Oh. So how do I know if it’s sent?”
Me: “It says ‘message sent’ on the screen.”
Customer: “Oh okay. So when should I expect a reply?”
Me: “…”
(Unfortunately, this isn’t the first time this routine has been carried out, with the same person.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
