Dealing With A Smoking Gun
(I work at a grocery store at the courtesy desk. Our store is relatively new and doesn’t sell cigarettes, unlike most others of the same chain. One day a woman approaches the desk.)
Me: “Hello. How may I help you?”
Customer: “Yes, can I have a carton of Marlboro Lights?”
Me: “Oh, I’m sorry, ma’am. This [Store] does not sell cigarettes.”
Customer: *shocked and annoyed* “What? Why not?!”
Me: “The owner made the decision not to sell them before he opened this store.”
Customer: “I can’t believe this. That’s just UN-AMERICAN!”
(Her husband who was nearby hears her and walks up.)
Customer’s Husband: Hmm? What’s the matter?
Customer: “This store doesn’t sell cigarettes! Have you ever heard of that before?! It’s just un-American!”
Me: “I’m sorry for the inconvenience. There is a store in the plaza that sells cigarettes just outside here.”
Customer: “I shouldn’t have to! It’s just un-American to not sell cigarettes!”
(The customer storms off leaving me and her husband to just stare in confusion.)
Me: “Have a nice day, sir.”
Customer’s Husband: “Yeah, not when I’m out shopping with her!”
Question of the Week
Have you ever served a bad customer who got what they deserved?