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    Archive for 2013

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    Two Wings Don’t Make Them Right

    , | Omaha, NE, USA | Food & Drink, Liars & Scammers, Themed Giveaway

    (I’m working at a restaurant that sells fried chicken. A customer approaches me after she has eaten her entire meal. The tray she’s carrying only has picked-clean chicken bones on it.)

    Me: “How can I help you?”

    Customer: “Yeah, I ordered the white meat chicken meal, but got dark meat pieces instead. You need to give me a new meal.”

    Me: “I’m sorry for the confusion, but the white meat chicken meal comes with a breast and wing, which is what you received.”

    Customer: “No, you gave me a leg and a thigh. I paid extra for the white meat meal and I demand that you give me a replacement!”

    Me: “Again, I’m sorry for the confusion, but as you can see by the chicken bones on your tray, this piece was a breast piece. See the rib bones here, and this piece was a wing.”

    Customer: “Get me your manager NOW!”

    (My manager has heard the interchange and cordially comes over.)

    Manager: “I’m terribly sorry for the mistake, ma’am; here’s a replacement meal for you.”

    (My manager hands her another white meat meal.)

    Customer: “It’s about time!”

    (After the customer leaves, having left the tray with the chicken bones on it, I turn to my manager.)

    Me: “Why did she get a free replacement meal when it’s obvious that she got and completely ate what she ordered?”

    Manager: *smiling sadly* “The customer always thinks they’re right, even when they’re wrong. And especially when all they want is to throw a fit for free food. I’ve learned it’s easier to just give them what they want than to try to convince them to be decent people.”

    Me: “The customer is always right?”

    Manager: “Even when they’re wrong!”

    Spelling Bee Bee Cee

    | UK | Extra Stupid, Language & Words, Technology

    (The customer has issues with accessing the internet and getting the standard ‘Internet Explorer cannot display this webpage’ error message. After doing various checks it turns out to just be a simple reset that is needed. We normally check it by asking the customer to try going to various web pages.)

    Me: “So we’ve got Google up on the screen. That’s great. Okay, I want you to try going to BBC’s webpage now.”

    Customer: “What website?”

    Me: “Er, the address is www.bbc.co.uk.”

    Customer: “How do you spell that?”

    Me: “Which part? ‘co?’”

    Customer: “BBC.”

    Has A Problem Espresso-ing Themselves, Part 5

    | Stamford, CT, USA | At The Checkout, Crazy Requests, Food & Drink, Health & Body

    (I’m deaf in one ear, and what makes it worse at this time is that I have an ear infection. This makes it extremely difficult to take customer’s drinks correctly, especially if they are saying them very fast. I have only asked this customer once to repeat what the milk and syrup were.)

    Customer: “Why do they have the least experienced person taking orders? How many times do I have to repeat myself?!”

    Me: “I apologize, ma’am; I’m hearing impaired. I was only asking once again to make sure I charged you correctly and that your drink won’t be made wrong.”

    Customer: *flustered* “Well, then you should have to wear a sign or something to let people know that you can’t hear.”

    (The next customer in the queue chimes decides to chime in.)

    Next Customer: “Yeah, because the poor girl probably doesn’t feel embarrassed enough about having you yell at her and having to put up with a**holes like you.”

    Customer: “Excuse me?! How dare you! Forget my drink! I’ll just go somewhere else!”

    (The customer storms out.)

    Next Customer: “Wow, I’m so sorry about that. Do people normally act like that here?”

    Me: “She’s a regular…”

    Related:
    Has A Problem Espresso-ing Himself, Part 4
    Has A Problem Espresso-ing Himself, Part 3
    Has A Problem Espresso-ing Themself, Part 2
    Has A Problem Espresso-ing Herself

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