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    Demanding Understanding

    Grand Theft Innocence, Part 6

    | Carlisle, England, UK | Family & Kids, Geeks Rule, Technology, Top, Underaged

    (I am 21 years old, and a huge ‘Pokémon’ fan. I notice that my receipt for the new Pokémon game is wrong, so I go in to check what happened. At the counter next to me is a middle aged woman buying ‘Grand Theft Auto 5′ for her young son, who is no older than nine. The game is intended for 18-year-olds minimum.)

    Me: “Excuse me; the deposit for the new Pokémon is £5, but I’ve been charged twice for it.”

    Employee: “Oh, sorry, let me have a look.”

    (I hand him the receipt, while the woman stares at me.)

    Woman: “You’re a little old to be playing Pokémon aren’t you?”

    Me: “And your son’s a little young to be playing Grand Theft Auto isn’t he?”

    (The employees can’t help but laugh. The woman goes red faced.)

    Woman: “That’s completely different.”

    Me: “Yeah, I’m getting a game intended for kids and your kid is getting a game intended for adults.”

    Woman: “Well he knows full well not to repeat anything they do in those games; he is a smart boy. Who do you think you are to judge me anyway?”

    Me: “Lady… as far as I’m concerned, if my game purchases are your business then your game purchases are my business.”

    Woman: “Well I just hope my boy is smart enough to know when it is time to grow up.”

    Boy: “Yeah, f*** you!”

    (The employees and I burst out laughing as the mother throws the game onto the counter and drags her son out of the shop with him screaming at her that he wants his ‘f****** game.’)

    Related:
    Grand Theft Innocence, Part 5
    Grand Theft Innocence, Part 4
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    Hoping They Were Born Yesterday

    | Houston, TX, USA | Food & Drink, Holidays, Liars & Scammers, Theme Of The Month

    (I work at a bakery franchise that specializes in bundt cakes. On loyalty customers’ birthdays, they have the opportunity to come into the store and get a free mini cake. The following exchange happens the week before Halloween over the phone.)

    Me: “Hello! Thank you for calling [Franchise Name]; how may I help you?”

    Caller: “Yeah, hi. I was just calling about the birthday bundtlet? I didn’t get one.”

    Me: “Oh, geez, sorry about that. When did you come in?”

    Caller: “I didn’t. I never got the email with the coupon on it.”

    Me: “Okay. When did you sign up for the loyalty program?”

    Caller: “Um, it was for my cousin’s birthday, so it was a while ago, and…”

    (The customer proceeds to ramble on for a minute or so, making me suspicious that she signed up after her birthday.)

    Me: “Okay, miss. If you come in with your ID, to prove that your birthday was within a week of today, I’ll check to make sure you’re on the loyalty program and get you that cake.”

    Caller: “Oh, my birthday was in August. But my husband’s birthday is in a week, so I’ll just get a bundtlet for then.”

    Me: “No, that won’t work. I’m sorry.”

    Caller: “God, I f****** hate this store. You never work with your customers!”

    Trouble Brewing, Part 6

    | NE, USA | Liars & Scammers, Theme Of The Month, Underaged

    (A group of three customers enter the bar. They are wearing wristbands after attending a local MMA fight. The wristbands are supposed to be only for people of drinking age.)

    Customer #1: “Hey, can I get three rum and cokes?”

    Me: “Sure, I just need to see everyone’s ID.”

    Customer #2: “Aw, s***, I don’t have my ID, man.”

    Customer #1: “Well, you shouldn’t have let the cops take your ID!”

    Me: “Right, well if you don’t have your ID on you, I can’t serve you.”

    Customer #2: “But I got this wrist band at the fights. You can’t have one unless you’re old enough.”

    Me: “Yeah, but if I can’t see your ID myself, it doesn’t do me much good.”

    Customer #1: “Well, hey is [Other Bartender] here tonight?”

    Me: “Nope.”

    Customer #1: “What about [Another Bartender]?”

    Me: “Nope.”

    (They leave. Ten minutes later, Customer #1 comes back with a different couple.)

    Customer #1: “Hey, man, I’m gonna level with you…”

    Me: “Alright…”

    Customer #1: “Okay, that guy I was with before? Yeah, he’s only 20. But I’m totally 22, man.”

    Me: “Have you got your ID with you so you can prove it?”

    Customer #1: “Um… no.”

    Me: “Then I can’t help you.”

    Customer #1: “C’mon, you’re really gonna be like that?”

    Me: “Uh, yeah.”

    Related:
    Trouble Brewing, Part 5
    Trouble Brewing, Part 4
    Trouble Brewing, Part 3
    Trouble Brewing, Part 2

    In The Interest Of Good Customer Service

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