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    5 Surprising Stories of Bad Customers Getting What They Deserve

    | Not Always Right | Roundups

    Weekly Roundup: 5 Surprising Stories of Bad Customers Getting What They Deserve! In this week’s roundup, we share five “comeuppance” stories where misbehaving customers get what’s coming to them!

    1. An Expensive Temper Tantrum, Part 2 (6,871 thumbs up)
    2. She Fought The Law… And The Law Won (4,259 thumbs up)
    3. Let Me Give You A Pizza My Mind (4,527 thumbs up)
    4. Stress About The Dress (4,453 thumbs up)
    5. Setting Mother Straight (5,649 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

    To Term A Contradiction

    | Nashville, TN, USA | At The Checkout, Books & Reading, Movies & TV

    (My coworker and I are discussing our avid distaste for the ‘Twilight’ books.)

    Me: “I mean… even if you look past the story line, the syntax is poor, and the vocabulary redundant. I don’t understand how it even qualifies as literature.”

    Coworker: “I know. What’s to gain from even reading it?”

    (A customer approaches, and I take her order. As I’m loading a box of plain glazed donuts for her, I suddenly notice a teenage girl standing at the other end of the counter. She looks quite shy as she waits for assistance. She’s wearing a shirt that I can’t help but admire aloud.)

    Me: “‘…and then Buffy staked Edward. The end.’ I love your shirt!”

    Teenage Girl: *shyly* “…thank you!”

    Me: “My coworker and I were just making fun of that series… what a coincidence!”

    Teenage Girl: *nodding enthusiastically* “I know! I like, totally love Buffy! But I like, totally love Twilight, too!”

    (I feel my smile freeze in place, and politely refrain from commenting further. The girl continues to chatter on about the vastly different vampire series.)

    Teenage Girl: “And I like, totally have this Cullen jacket and some jewelry… and I wore them with this shirt last week and I was, like… all… opposite-y…”

    Me: *smile still frozen in place* “I see…”

    (I finish the other customer’s donut order and ring her up. The teenager doesn’t take the hint and continues to wax poetic about her conflicting interests, trying to hold my attention. My coworker, who has been present for the whole exchange, assists the teenage girl with her order for cookies. After both customers leave, I turn to my coworker.)

    Coworker: “‘Opposite-y?’”

    Me: “I think the word she was looking for was ‘contradiction.’”

    Coworker: “Let’s blame Meyers for that.”

    Me: “Case in point. Not much of a lexicon.”

    Totally Bugging Out

    | VA, USA | Crazy Requests, Hotels & Lodging, Pets & Animals

    (It is a hot and buggy day, and a guest enters with her friend. They are talking loudly, and make a beeline for the elevators. With their backs turned to me, I see a large spider hanging on the back of the guest. The guest is oblivious because she keeps talking to her friend, who doesn’t notice.)

    Me: “Excuse me! Excuse me, ma’am!”

    (The guest ignores me and disappears in the elevator.)

    (I don’t think anything of it until a few minutes later; I get a call from her room.)

    Me: “Hello, guest services. How may I help you?”

    Guest: “Yes, you can help me by giving me a refund RIGHT NOW!”

    Me: “What’s the problem, ma’am?”

    Guest: “I’ll tell you what’s the problem! I didn’t pay $200 for a room that has BUGS! I just came back and laid down and then found a BUG on my pillow!”

    Me: “Oh, I’m very sorry about that, ma’am.”

    Guest: “You better be! This is outrageous! You all are THEIVES!”

    Me: “Well, I’ll just send the manager up to help you.”

    Guest: “Fine! I’m not lying!”

    (I send the manager up and he comes back later to say that there was a spider on the guest’s pillow. He described it and sure enough, it was the exact same spider the guest had brought in with her from outside. It had crawled into her hair, and got smashed on her pillow! The manager explained this to her, but the guest didn’t believe it, and called us all liars and con artists.)

    Doesn’t Look After His Property

    | Houston, TX, USA | Extra Stupid, Technology

    (I take tech support calls for computer-aided design software. I get a call from a customer who is having issues remembering a certain command prompt for his software.)

    Me: “Good morning, this is [Company Name]. My name is [My Name]; how can I help you?”

    Customer: “Yeah, I’m having trouble remembering one of my tool commands.”

    Me: “Okay, sir, do you know what the command does? Maybe I can help you figure out which command you’re looking for.”

    Customer: “Yeah! I can click on a line or shape and it’ll give me the properties of that thing. What’s that command called? It’s like ‘help’ or ‘information’ or something like that.”

    Me: “The ‘properties’ command, sir.”

    Customer: “Yeah! The one that gives me the properties of something! I want that. What’s it called?”

    Me: “Sir, it’s called ‘properties.’”

    Customer: “Yeah, the one that gives me the properties! It’s called ‘help,’ I think.”

    Me: “Sir, to find the properties of an item in your model, you will use the ‘properties’ command.”

    (I tell him how to start the command. Afterwards, there’s a long pause on the other end of the line, when suddenly the customer shouts.)

    Customer: “OH! It’s called ‘properties!’ Got it! Thanks, bye!”

    Screening Out The Stupids

    | Minneapolis, MN, USA | Extra Stupid, Transportation

    (Our car wash has an intercom in front so customers that have trouble can reach us inside the store. It’s a beautiful summer day, so the car wash doors are open.)

    Customer: *over the intercom* “Hello?”

    Me: “Yes, sir? How can I help you?”

    Customer: *unintelligible*

    Me: “I’m sorry?”

    Customer: *unintelligible*

    Coworker: “I’ll go out there.”

    Me: “Sorry, we’re not hearing you clearly in here. I’ll send someone out.”

    Customer: “Hello? HELLO?”

    Me: “Sir, someone will be right there.”

    Customer: “HELLO?”

    (The customer starts banging on the intercom. I see my coworker on the camera, and shut off the intercom. After a minute, the car drives in, and my coworker comes back.)

    Coworker: “Well, that guy wins the idiot of the year.”

    Me: “What happened?”

    Coworker: “He said the screen froze and he couldn’t go further.”

    Me: “Okay?”

    Coworker: “So I pointed out that the screen said ‘Please enter car wash.’”


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