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Vote for the 2012 Not Always Right Story of the Year!

Not Always Right | Announcements

Happy New Year, folks!

We know customers have driven you crazy in 2012, but we’d like to thank you for taking the time out of your busy days to read and share your stories!

In celebration of the New Year, we’re asking you to vote on the 2012 Not Always Right Story of the Year!

Step #1: Below are 3 of the top stories for 2012. Read each story by clicking on its link. Then, return to this page for Step #2.

Story 1: How To Show Up A Show-Off (6,918 thumbs up)
Story 2: A Tale Of Two Sitters (5,204 thumbs up)
Story 3: The Dark Chocolate Knight (5,289 thumbs up)

Step #2: Place your vote below.

Sorry, there are no polls available at the moment.

Don’t forget to share the stories above with your friends and ask them to vote on the story is their favorite!

Please Like us on Facebook—we’ll announce the winners there!

Doing Customer Service A Disservice

| Australia | Awesome Workers, Bigotry

(I am called up to do a price check on an item from my department. There is a long line of customers, but several serving staff. One of them is a lovely young girl wearing a Muslim headscarf who is trying to help a cranky looking old woman. My coworker is visibly upset.)

Me: *to my coworker* “Hi! What do you need a price che—”

Customer: “That [racial slur] is trying to rip me off! This [very expensive crystal decanter set] was meant to be $30. There’s a sign over there!”

Me: “Okay, look, you’re going to need to use appropriate language in this store if you want any of us to continue serving you. Now, I know for a fact that this set should be around the $200 mark. See, it has the original price here of $299? There is no way it would be $30.”

(The customer argues with me a bit until I ask her to show me the sign. She grumbles all the way about me being unable to do my job and making a poor old woman walk to the back of the store. We get to the crystal section, and she points triumphantly to a large sign on top of the stand.)

Me: “That says 30% off the marked price of all crystal-ware.”

Customer: “Exactly! You’d better give it to me for free because it scanned wrong. I’ve been dreadfully inconvenienced by you. What terrible customer service!”

(She continues in this manner all the way back to the register, where she again begins making loud racial comments about my Muslim coworker, who I see walking away from the registers. The other customers in line are clearly uncomfortable. I agree to call my manager down, but for different reasons than what she thinks.)

Customer: *spots the manager* “A-ha! I’ve been waiting for you! I want you—”

Manager: “Get out.”

Customer:Excuse me?”

Manager: “[Coworker] just came out to me in tears because you were making disgusting comments about her. We don’t tolerate your type in this store. Now get out before I call security.”

Customer: “Well, I never—”

(The other customers in line begin clapping or adding their own comments. She eventually storms out, but we had to have her removed from the store twice later that day!)

Why You Should Always View Shopping Cart

| Kingston, NY, USA | Extra Stupid

(A customer hustles up to me.)

Customer #1: “That guy stole my cart!”

(Customer #1 points at another customer, Customer #2, who has a cart.)

Me: “Sir, are you sure you have the right cart?”

Customer #2: “Do I look like an idiot? Would I take another cart?”

(He looks down at the cart.)

Customer #2: “I’m an idiot.”

Polly Want A Manner

| Israel | Awesome Customers, Pets & Animals

(A man walks in with a parrot sitting on his shoulder.)

Customer: “Hello!”

Me: “Hi!”

Customer: “I would like one bun with sunflower seeds!”

Me: “Here you go.”

(The customer pays and takes the bun. He then takes off the sunflower seeds and feeds them to his parrot.)

Me: *laughing* “Bon appetite!”

Customer: “Thank you!” *to the parrot* “Say thank you!”

Parrot: “Thank you.”

Me: “You’re very welcome!”

((The customer leaves, still feeding the seeds to his parrot. A few minutes later he comes back with the bun, which is now completely seed free.)

Customer: “Do you have a trash can? I don’t need it any more.”

Me: “Ah… sure, give it here.”

Customer: “Very good! Goodbye!” *to the parrot* “Say goodbye to the girl!”

Parrot: “Bye bye!”

(They both leave, having seriously made my day.)

A Thick Slice Of Humble Pie

| Tempe, AZ, USA | Awesome Workers, Food & Drink, Holidays, Theme Of The Month

(I am a waitress at a well-known restaurant chain. It is during the holidays. We have a run on pecan pie this afternoon, so I don’t have any ready yet. This takes place after a table of three has finished their meal.)

Me: “Would you guys like any desert? We have a lovely selection of pies.”

Customer #1: “What do you have?”

(I list the several kinds of pie we have available.)

Customer #2: “Oh, I’ll have the chocolate cream.”

Customer #1: “Pumpkin, please.”

Customer #3: “Do you have any pecan pie?”

Me: “Not right now. We had a lot of people wanting pecan today, but I can start one thawing for you. It’ll take about 10 minutes.”

Customer #3: “Never mind, then.”

Me: “Sorry, I have other pies. Would you like one of those?”

Customer #3: “No.”

(I leave and bring out the two pies and the bill, asking them if that was all. They said yes. In ten minutes, I look in on them again.)

Me: “How was everything?”

Customers #1 & #2: “Great.”

Customer #3: “Where’s my pecan pie?”

Me: “I’m sorry, I thought you said ‘Never mind.’ I can have it out to you in a few minutes, though.”

Customer #3: *irritated* “Never mind, then!”

Me: “Are you sure, sir?”

Customer #3: *sighs* “Yes.”

Me: “Sorry about that. You guys have a good day, though.”

(I leave them and go over to the register because a banquet party of 70+ people are waiting to cash out. Customer #3 comes over to the register to cash out, so I tell him it’ll be a moment because of the line. Instead, he speaks to my manager who happens to be right behind me.)

Customer #3: *angrily, to my manager* “I never got my pie!”

Manager: “I’m so sorry, sir.” *turns to me* “Hey, why didn’t he get his pie?”

(I explain the whole thing.)

Manager: “I’m sorry, sir. There seemed to have been some confusion. I can take the pie off your bill.”

Me: “It was never on there because he never ordered it.”

Customer #3: “I want a discount!”

Manager: “For a pie you never ordered? It’s not on your bill. If it were on your bill, I could take it off.”

Customer #3: “She is a stupid waitress! I wanted pie! I never got it! I want my meal free!”

Manager: “And why would I give you a free meal because of a misunderstanding over a pie you never ordered?”


Manager: *firmly* “No. Sometimes the customer is very wrong! Please pay your bill as it stands, or I call the cops and you can explain to them why you’re always right, and shouldn’t go to jail over a piece of pie you never ordered.”

(Customer #3 blushes, pays, and all but runs out leaving his friends to stammer their apologies.)