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    Weekly Roundup: Cat-astrophic Customers

    | Not Always Right | Pets & Animals, Roundups

    Cat-astrophic Customers! U can haz LOL (& OMG) with this week’s selection of cat-themed customer stories!

    1. No Paws For Thought (4,465 thumbs up)
      We’re not sure what’s more desperate: the bus passenger who can’t bring her cat, or the employee who can’t hang up on her!
    2. Curiosity Feeds The Cat (2,340 thumbs up)
      What a meow-ron: No, your cat doesn’t need to match the one on the cat food packaging.
    3. Models Are Always Catty (3,051 thumbs up)
      We all think our cats are model kitties, but this picky customer thinks cats literally come in models!
    4. A Victim Of Fur-Ball Abuse (2,704 thumbs up)
      This ridiculous owner is definitely “fanciful” if she thinks she can exchange cats willy-nilly.
    5. Not Quite The Cat’s Meow (3,977 thumbs up)
      Strays deserve love, too—but customers need to ensure they’re the correct species first!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Extremely Opinion-hated

    | Springfield, MO, USA | Awesome Customers, Bad Behavior, Bigotry, Theme Of The Month

    (I am on WIC (Woman, Infants and Children) support. My husband and I are having some hard times due to the fact it has been extremely difficult for me to find work. WIC covers some of the more expensive items on our food list. I’m in the store with my two-year-old daughter. There is also this older couple who are the rudest couple I have ever encountered. They are going around having something to say, loudly, about everyone they walk by. The older couple walks past a girl with maroon coloring in her hair.)

    Rude Wife: “Oh god, what a rebellious b****! I bet her parents are real proud.”

    (Next they come up on a young man in a hoodie, with his earphones from his iPod in. He has in his cart things to make a good dinner, but they are unimpressed.)

    Rude Husband:, “Well that boy is just an immature thug with his loud music in his ears.”

    (This whole time, I am being silent as they may just be having a bad day, until they get behind me in the bread aisle.)

    Rude Husband: *to me* “Get out of the way!”

    Rude Wife: “Yes, I really wish she would just pick out her welfare bread and get gone!”

    (Thankfully, at this point another older lady speaks up.)

    Older Lady: “Honey, she has WIC; it’s very different from welfare. Also, did you think that maybe this young woman has that because she is down on her luck and needs it?”

    Me: *to the older lady* “Thank you!”

    Shaping Up To Be A Typical Day

    | West Virginia, USA | Extra Stupid, Technology

    (At my ISP, we offer rental modems for wireless connections that come pre-encrypted with a 26 character long password. Many customers mistake zeros for O’s; I’m speaking to one such customer after correcting it for him.)

    Customer: “I just couldn’t figure it out. I tried several times, but it didn’t want to work.”

    Me: “Well, it looks like we found the problem. Just remember that there are no O’s in that password—only zeros.”

    Customer: “That’s gotta be it. I know the first time I tried it I used O’s, and then I tried circles. Guess I didn’t think to try zeros!”

    Should Have Read The Fine-Prints

    | MN, USA | Crazy Requests

    (I’m a manager in retail. I am called to the photo section after a customer decides he doesn’t want some pictures, but then decides he should get them for free after finding out what a waste prints are.)

    Me: “So, these are the pictures you want, and these are the ones you don’t want?”

    Customer: “No, I want all those. The ones I don’t want are behind you.”

    Me: “Oh, so those are the waste prints.”

    Customer: “Yes. What do you do with those?”

    Me: “We destroy them.”

    Customer: “Why?”

    Me: “Because pictures are private property. I have to assume you don’t want them shared with strangers, so we dispose of them.”

    Customer: “Can I have them for free, then?”

    Me: “If I sell them to you, sure.”

    Customer: “But you’re just going to destroy them.”

    Me: “Yes.”

    Customer: “So you should just give them to me for free instead of wasting them.”

    Me: “I can’t do that. That’s like handing items on the shelf out for free.”

    Customer: “But where’s the profit in just tearing them up?”

    Me: “Well, where’s the profit in giving them out for free?”

    Customer: “So, there’s no profit anyway. So, you should give them to me for free.”

    Me: “I’m sorry, I can’t do that. Again, that’s like handing merchandise out for free. I can give them to you if I can sell them to you, though.”

    Customer: “No, that’s okay. Is Kathy here?”

    (Note: Kathy is my boss.)

    Me: “Nope, not today.”

    Customer: “Oh. Because if she were here, she’d give them to me.”

    Me: “That may be, but unless I hear it from her, I won’t give them out. If I start handing stuff out for free, I’m going to get in trouble.”

    Customer: “Oh no, don’t, I don’t want you to be in trouble, see, I’m a preacher!”

    Me: “Well that’s good! I don’t want to be in trouble, either!”

    Never Get A Law Student Wind-ed Up

    | Scotland, UK | Bad Behavior, Theme Of The Month

    (I work as a customer service agent part time whilst obtaining my law degree. It has been a long day of shouting customers.)

    Me: “So, sir, I really can’t discuss this with you as it’s all down to our claims team.”

    Caller: “But you know it’s with them; you must be able to tell me what I’m getting.”

    Me: “Sir, you’re asking me to comment on a legal issue. I’m not trained in this department, so all I can say is that someone will be in touch within the next two days.”

    Caller: “I’m not satisfied with that answer. You’re going to tell me what’s happening right now, or you’ll be losing a customer, and if I have my way, your job.”

    (This is followed by a 3 minute rant, heavy on the swears. Eventually, I get tired of it and manage to get a word in.)

    Me: “Sir, the trolley was blown into your car?”

    Caller: “Yes, but I, I’m not satisfi—”

    Me: “As in by the wind?”

    Caller: “Yes, bu—”

    Me: “In that case, what has happened is classed as an Act of God. The store has made the best effort to make sure that trolleys aren’t left around the car park. However, if one person does leave the trolley and then that trolley is blown into a car, we can’t be deemed responsible, because 1) we took the utmost care to make sure that the carts were in the trolley bays, and 2) we don’t control the wind. Frankly, you wouldn’t be entitled to anything, but [brand] does not like bad advertising, so you’ll get something but you are going to have to wait for that till Thursday. Are you satisfied with the answer now, sir?”

    Caller: “…Yes.”

    (He then ends the call. Only time I’ve been glad for my degree choice.)


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