July Theme Of The Month: Great Timing!

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He’s Got Your Barack

| Monterey, CA, USA | Politics

(Just after the election in 2008, we sell out of Obama’s two books, as well as most books portraying him well. In order to sell more of the other candidates’ books, we put them out on a display with lower sales prices. A young man approaches.)

Customer: “Dude, what’s with the Anti-Obama section?”

Me: “What?”

Customer: “Yeah, what do you guys have against Obama? Seriously?”

Me: *noticing what he’s pointing at* “Oh. We’re sold out of his books, and we need to get rid of a few of these.”

(Our city is overwhelmingly liberal, so we have a hard enough time selling these books as it is.)

Customer: “Why do you even have this trash anyway?”

Me: “It’s got nothing to do with politics. We just would rather sell these books than toss them out. If you need me, I’ll be shelving.”

Customer: *to his friend as they walk away* “God, Obama just gets no respect.”

A Moment Of Kindness Is Unquantifiable

| Forest, VA, USA | At The Checkout, Awesome Customers, Theme Of The Month, Top

(Our point of sale has crashed, meaning we can not accept cash. My coworker is in the back trying to fix it. Meanwhile, I am in the front handling more customers than I’ve seen my entire shift, while having to turn away those who don’t have cash. A woman walks in and orders a hot chocolate.)

Me: “What size can I get for you?”

Woman: “Just a small.”

Me: “One moment; I will figure out what that will cost.”

(The woman looks around at the other impatient customers, reaches in her wallet and hands me a $10.)

Woman: “It looks like you’ve had a rough night. You can figure it out whenever you get the chance and keep the rest as tip.”

Me: “No, ma’am! Really! That’s too much! It will only take a second!”

Woman: “It’s really okay. Please keep it.”

(That’s more than I normally make in tips in a week. I never saw the woman again.)

David Vs. On-The-Warpath

| Canada | Bad Behavior, Top

(I’m helping a very nice woman with her cellphone. Suddenly, a man built like a bodybuilder comes rushing into the store, his arms full of documents.)

Me: *to the man* “I’ll be with you in just a few minutes.”

(Instead of waiting, the man pushes the woman out of the way to get to me.)

Customer: “Hey, I need to use one of your computers. Can you log me in?” *gestures towards a setup of demo laptops*

Me: “Uh, for what, exactly?”

Customer: “I need to do some online banking quickly. Just f***ing unlock one of those computers already.”

Me: “Look, I can’t let you do that. Those machines get sold, and if somebody gets your bank info off of a machine I sell them, I’m liable. More so, your attitude isn’t very respectful, sir.”

Customer: “I don’t f***ing care if people steal my bank info! I just need to get this s*** done. Now, let me on!”

Me: “No. There’s a public library open further down the street, but I refuse to allow you onto our machines, not just for liability reasons, but for how you’re treating me.”

Customer: “Well, f*** you then!”

Me: “You can leave my store, or I can call the police on you. Your choice.”

(The man walks out of the store raging, and the woman I am helping before just looks at me shocked.)

Woman: “I am amazed you talked to him like that. He looked like he could have snapped you in half!”

Me: “At some point, you just get tired of some people. Let’s finish you up here.”

(Later that week, I got a commendation from Head Office, star service award. I was nominated by the woman I served that night.)

Unreasonable Customer

No Sense For Cents

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