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  • September Theme Of The Month: Overheard!

    Archive for 2013

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    Be Nice To Your Waiter or Waitress

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    I Give God 10%

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    Facing a public relations nightmare over the firing of a waitress who posted online a pastor’s note complaining about an automatic gratuity, Applebee’s released a lengthy statement on Facebook defending its actions on Friday.

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    Acting Like A Total Wallaby

    | Belgium | Pets & Animals

    (My husband and I are visiting an amazing zoo in Belgium that was built on the site of an old estate. In addition to being beautiful, the zoo is relatively open and interactive: you can get up close and personal with many of the animals where safety allows. My husband and I, from the States, are marvelling at the small ditches or rows of bushes where fences and walls would normally be.)

    Me: “This is incredible! They don’t have anything like this back home!”

    My Husband: “Yeah, but you know why, right? Some idiot would see one of the exhibits and immediately think, ‘Dude, I can totally jump that ditch and play with the animals’. Maybe they just have more sense than that here.”

    (Later, I am asking an employee about feeding times and mention what my husband had said.)

    Employee: “Oh, no. We have people like that here, too. Mostly children, but they don’t do much harm. The worst is when it’s an adult. We had a fellow who got drunk and jumped into the kangaroo exhibit and began harassing the animals.”

    Me: “Jeez, what happened?”

    Employee: “Well, our dominant male took offense to him bothering his consort, so he pinned him down and kicked him.”

    Me: “Holy cow! What did you do?”

    Employee: “We let him.”

    Reaching Breaking Point

    | Kahului, HI, USA | Bad Behavior

    (I’m taking a half-hour break. Due to company policy, I am not allowed to go back on the clock until a full half-hour has passed. After checking and seeing that I still have another five minutes before I can get back to work, I attempt to go back to the break room when a customer flags me down.)

    Customer: “Excuse me, I’d like to cash out and go. There’s no one at the register, so can you please take care of it?”

    Me:“I’m sorry for the inconvenience. I’m actually on my break right now, but I can definitely go and grab someone who can do it for you if you’ll just wait a moment.”

    Customer: “But it’ll take only a minute. Why can’t you do it?”

    Me: “Legally if I’m on my break, I cannot do any work. But as I said, I can get someone quickly who will be more than capable of helping.”

    Customer: “That’s fine.”

    (I go and retrieve my manager, who is more than happy to go and help them. I return after five minutes to clock back in when I see the customer red-faced and shaking with rage. When she sees me, she points at me and screams.)

    Customer: “That’s him! He’s the one who just blew me off! He said he couldn’t help because he was on his break.”

    (The manager explains the company policy to her.)

    Customer: “I don’t care! I wanted service immediately and he didn’t give it!”

    Manager: “So what did you expect him to do, break company policy and get written up with our company?”

    Customer: “Yes!”

    Manager: “Why?”

    Customer: “Because I’m the customer and I’m always right! Now I’m late for my flight back home.”

    Me: “So instead of waiting an extra minute for someone else to check you out, you spent the next five complaining when you could have been gone?”

    Customer: *pause* “F*** off.”

    (The customer then proceeds to storm out. I laugh while my manager gives me a tired look.)

    Manager: “Go ahead and take another half hour. It’s on me.”

    It’s Not Getting Any Bella

    | Calgary, AB, Canada | Crazy Requests

    Customer: “I’m looking for a book.”

    (I wait for a moment waiting for her to continue, before realizing she isn’t going to.)

    Me: “What book are you looking for?”

    Customer: “Well I don’t know the title or the author’s name.”

    Me: “Is there anything at all you know about the book?”

    Customer: “I know it has a blue cover.”

    Me: “We have several hundred volumes with blue covers. Is there anything else you can tell me to help narrow it down?”

    Customer: “Well, I think it was about a teenage girl.”

    Me: “I’m sorry, but that really doesn’t narrow it down much.”

    Customer: “Oh my God! You are completely unhelpful! You should know what I’m talking about!”

    Me: “I could point you in the direction of our teen section so you could have a look and see if you recognize anything.”

    Customer: “That would take far too long! I just wanted one book, and you’ve completely wasted my time.” *storms out*

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