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    They Call Me Names

    | NB, Canada | Extra Stupid, Language & Words

    (I overhear a phone call another agent is having with a customer for technical support.)

    Agent: “Hi, my name is [name]. Can I get your name and your TID please?”

    Caller: *says something*

    Agent: “Your name.”

    Caller: *says something*

    Agent: “Your N… A… M… E.”

    Caller: *says something*

    Agent: “NAME. N… A… M… E…”

    Caller: *says something*

    Agent: “No, your name.”

    Caller: *says something*

    Agent: “Okay, what do people call you when they want your attention?”

    Caller: *says something*

    Agent: “What did your mother call you when you were born?”

    Caller: *says something*

    Agent: “Forget that, what’s your station number?”

    Caller: *says something*

    Agent: “What’s the phone number at your site?”

    Caller: *says something*

    Agent: “This isn’t working, how about we just end the call now? Get someone that speaks English since the rest of the questions I will have for you are just going to get harder.” *hangs up*

    Moms Can Be Stock-Blockers

    | New York, NY, USA | Bad Behavior, Family & Kids, Top

    (Shortly after moving out of my parent’s house, my cell phone breaks. Since the contract hasn’t yet expired, I’m still on their old plan, so my mother needs to come with me to get a replacement. She’s not a nice woman.)

    Mom: “We saw this model phone online and we’re interested in buying it.”

    (My mom shows a printout to the sales girl.)

    Sales Girl: “Oh, I’m sorry, we don’t have this model in our store. But we have this one that’s very similar.”

    (The sales girl shows us a nearly identical phone for only a few dollars more.)

    Me: “Does this come with only [features I want], and would I have to worry about [features I don't want]?”

    Sales Girl: “Yep! It’s nearly the same; it just has a different sized screen and more memory.”

    (We continue talking about the cellphone, with the sales girl answering my questions very nicely and politely.)

    Mom: “No! We want this phone! Go get it! You have it in stock somewhere!”

    Sales Girl: “I’m very sorry; we just don’t have this one. Not anywhere in our stock. We haven’t in some time.”

    Mom: “That’s stupid! It was on your website! You’re supposed to have it!”

    Sales Girl: “It does say that not all stores will stock all models. I’m very sorry. If you like, I can call around and see if anyone has it, and they can have it here in a few days. It is a slightly older model, though, so I can’t make any promises.”

    Mom: “No! I live out of town; I’m only here until tomorrow!”

    Sales Girl: “I’m sorry. Like I said, this one is almost the same, just an updated model.”

    Mom: “I just think it’s very dishonest of you to advertise one thing on your site and then try and scam us into a more expensive phone here.”

    (Bear in mind, I’m the one paying for the new phone and the difference is all of about $10.)

    Sales Girl: “Well, like I said, right here on the page it says in bold italics that not all models will be available in all stores.”

    Mom: “Fine, then! But I’ll be sending a complaint about this! You’re extremely dishonest!”

    Sales Girl: “I’m really very, very sorry…”

    (As I check out and pay, I shake the sales girl hand and thank her for her help. In doing so, I pass her a note that reads: ‘I’m sorry she’s treating you that way. I understand what that feels like and you did your job very well. It’s not you, she’s always like that. This is why I moved out.’)

    A Clean Break From Customers

    | Newcastle, NSW, Australia | Awesome Customers, Theme Of The Month

    (I work as a sales person. It’s about ten minutes until and I am vacuuming the back of the store. I can’t do the front because of a customer.)

    Customer: “Vacuum.”

    Me: “Excuse me?”

    Customer: “Go ahead, vacuum. I don’t mind.”

    Me: “Are you sure?”

    Customer: “Yeah. I’m the owner of a shop. I know what it’s like when idiots like me come in right on closing and you’re trying to clean.”

    Judging A Book Search By Its Cover

    | USA | Bad Behavior

    (I’m a volunteer at my local library. I see a woman looking at our Young Adult section with a confused look on her face.)

    Me: “Excuse me, can I help you find anything?”

    Customer: *rudely* “Ugh, yes, finally! Someone is here to help. I’ve been searching for 15 minutes for a book for my daughter. She’s been wanting to read it for ages!”

    Me: “Well, if you can just give me the title and the author I can check if we have it in right now or if it’s currently checked out.”

    Customer: “Thank god someone’s doing their job around here. It’s [name of book] by [author].”

    (Before I even start typing, I realize why she isn’t finding the book, but I’ve barely begun explaining before she cuts me off.)

    Me: “Oh, I see what the problem is—”

    Customer: “Aren’t you even going to look up the book!? Every time I’ve come here, you people are incompetent! I can’t believe they pay you people any money at all!”

    Me: “Well, actually miss, I don’t receive a salary because I’m a volunteer and—”

    Customer: “Are you kidding me!? It’s no wonder you’ve been no help!”

    Me: “Actually, ma’am, I know where the book you’re looking for is.”

    Customer: “What? I can’t believe this! You little brat! What are you trying to do, waste my entire day?”

    Me: “No, I’m very sorry to inconvenience you, but I’ve tried to tell you where the book is twice when, both times, you interrupted me.”

    Customer: “You little b****! That’s it! I’m leaving and I won’t ever be checking out any more books! Without me, you’ll go out of business! I’ll just go get the f***ing book at [chain bookstore]. We’ll see how you like that, huh!”

    (At this point, the customer storms out of the library. Hearing the lady cursing and yelling, the library manager comes out of his office asking what happened. I explain the situation.)

    Manager: “Well, where is the book? How did you know where it was without looking it up in the system?”

    Me: “I’m the one who checked it out.”

    Hoodlums Get Hoodwinked

    | USA | Bad Behavior

    (I’m working the night shift. The only customers are a couple in their late-teens or early twenties. While they’re browsing the shelves a couple of younger teenagers walk in with sagging pants and sideways hats, swearing loudly.)

    Teen #1: “Yo, motherf***er! Look at this piece of s*** they call a f***ing cheeseburger.”

    Teen #2: “That’s f***ing f***ed up, bro!”

    (They continue this until the girl walks up and taps one of them on the shoulder.)

    Girl: “Hey, sweetie. Remember me?”

    Teen #1: “I bet I f***ed you all night long and you’ve come back for more, b****.”

    Girl: *laughing* “Not quite. I graduated from [local high school] with your sister last year. I remember you when you were in diapers.”

    Teen #1: “I ain’t wearing no f***ing diapers no more.”

    Girl: “Yeah, but you still act like it.”

    (She then proceeds to pull his pants up and turn his hat right. While she’s doing this a pack of cigarettes falls from his hoodie, which she takes.)

    Girl: “I bet your mom would love to hear about this. I’ll be sure to inform her when I see you guys at mass tomorrow.”

    Teen #1: *goes pale and flees with Teen #2 from the store*

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