November Theme Of The Month: Black Friday!

Archive for 2013

Jump to page:

Age Before Lewdy

| UK | Rude & Risque

(A coworker and I are talking about birthdays. A woman, around 70, is in the shop, and decides to add to our conversation in a very unique way.)

Me: “Everyone in my family says I’m really hard to buy for, so I’m pretty much guaranteed to get pyjamas from everyone I know.”

Coworker: “I’m the same. I probably have more pyjamas than actual clothes.”

70-year-old Customer: “Oh, I’m the same, but with night dresses. I prefer them because they’re easier access.” *winks*

Long Shifts Can Make You Crackers

| Louisville, KY, USA | Awesome Customers, Food & Drink, Theme Of The Month

(I am fairly new at running the fitting room, which consists of answering the phone and unlocking the fitting room doors so people can try on clothes. Today has been particularly stressful as all five lines are ringing, and I have a crowd waiting to try things on. Finally, I get the phones answered and people into the rooms. One woman is waiting for her husband to try on pants.)

Wife: “Long day?”

Me: “Yeah, this is the first time I’ve been alone on the phones at a busy time.”

Wife: “You look a little pale and shaky. Are you feeling okay?”

Me: “I forgot to eat before I came in. When my coworker gets back I get to go on break, though.”

Wife: “Want me to buy you a pack of crackers or something?”

Me: *stunned* “Oh, it’s fine! Thank you so much, but I’m okay!”

(She continues to offer while I decline. Her husband makes the same offer when he comes out, having heard the conversation. I decline again as my coworker comes back. I bought myself something to eat, but I was so touched by their generosity!)

It’s Going To Be A Tough Quarter

| Fort Wayne, IN, USA | Crazy Requests, Money

Customer: “Can you help me put packing tape on this box so I can ship it?”

Me: “Of course.”

(I help her seal the box, which is full of nice clothes. Then I put the box’s measurements in and show her the prices.)

Me: “Looks like your cheapest bet will be through USPS at [price].”

Customer: “What about this option?”

(She points at a USPS option that is about 25 cents cheaper than what I offered.)

Me: “That’s the Media Mail rate. It only applies if you’re shipping books or CDs.”

Customer: “Well, I’m shipping books.”

Me: “No, I saw the contents of your package when I sealed it. You’re not shipping books or CDs, so I can’t give you the media rate.”

Customer: “But I want the cheaper price.”

Me: “It’s only a difference of 25 cents. It isn’t that big a difference, is it?”

Customer: “Can’t you, like, just say that I’m shipping books?”

Me: “You’re asking me to lie and put my job at risk just to save you a quarter?”

Customer: “Yes! God! Is that too much to ask to save me some money?”

Takes One To Serve One

| CA, USA | Uncategorized

Worker: “Thank you for calling [insurance company]. My name is [name]. How may I help you today?”

Me: “Hi, my name is [full name]. I went online to get a quote from your company yesterday, and I would like to get my car insurance through you guys. My confirmation number is [number].”

Worker: “Great! I can help set that up for you. Could I have your name and the last four numbers of your social security number?”

(I repeat my name, not even thinking about it, and my social.)

Worker: “Oh, wow, now I feel stupid. You already gave me your name! Wait… you didn’t get upset or anything; you just went along with the program.”

Me: *laughs* “Yeah, I guess I didn’t even think anything of it.”

Worker: “Well, I appreciate it. Most customers would have been upset, claiming I didn’t listen or whatever. Okay, next question: what is your area of employment?”

Me: “I’m a customer service representative.”

Worker: “Ah, no wonder.”

Treat Them Well And You Get Treated

| Long Beach, CA, USA | Awesome Customers

(My sister and I start unloading our cart. When the cashier and young bag boy see her they put on big smiles.)

Cashier: “Hey! It’s our favorite customer!”

(The bagger looks at us and smiles big.)

Bagger: “Your sister is my hero!”

(My sister blushes and I raise my eyebrows at her.)

Cashier: “On his first day, an older customer came in and gave him a hard time…”

Bagger: “…A really hard time. Calling him stupid and an idiot, ‘Kids these days’. You guys know the drill.”

Cashier: “Unfortunately, we aren’t allowed to say anything. Then he dumped all of the bags out and yelled at me to do it again.”

Bagger: “So your sister yelled, ‘Hey, you don’t treat people like that!'”

Sister: “He turned around ready to yell at me, saw I was in a wheelchair and shut his mouth. It was awesome!”

Cashier: “So, she’s our favorite customer now.”

Me: “Holy crap, that is awesome!”

(The employees were always super helpful and nice before, but after that, they REALLY went out of their way to help us.)