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    Smaller Box For Smaller Minded

    | IA, USA | At The Checkout, Awesome Customers, Bad Behavior

    (I am working a Saturday before a holiday and am extremely busy. I have also been at work since 5 am. I am the only teenage guy allowed to run a cash register.)

    Customer #1: *to her cohort* “I f***ing hate this store, and hate these prices.”

    Cohort: “Mhmm.”

    (I finish ringing up everything.)

    Me: “That’ll be $245.15 today, ma’am.”

    Customer #1: “No, I am on [government program providing food to women with kids for the kids' nutritional needs].”

    Me: “Oh, I am sorry. Ma’am, you need to let me know that before, but don’t worry: I can rescan it and make sure it’s all right.”

    Customer #1: “D*** right.” *returns to talking to cohort*

    Me: *to person bagging groceries* “I need to redo this order.”

    Coworker: “Okay.”

    (My coworker unbags the groceries and helps me sort them out. At this point, I begin scanning items through. The computer lets me know if the items count for the program or not. A box of cereal doesn’t count and cannot be rung up for the government program.)

    Me: “Oh, I am sorry, ma’am, this cereal doesn’t count. I believe it has to be the smaller size.”

    Customer #1: “Are you f***ing kidding me? I just bought this same box of cereal with my last check.”

    Cohort: “Yeah, the female cashiers always ring it up right for us.”

    Me: “I am sorry, but the program just changed. You should have received a packet in the mail telling you what is now accepted. Would you like me to have someone get you the size that counts?”

    Customer #1: “Just because you have a penis means you think you can tell me what I can and can’t do! I just want cereal!”

    (Her rants continues for about five more minutes with a large number of customers all staring at us waiting to see what is going to happen.)

    Me: “I am sorry, ma’am. Would you like the smaller size?”

    Cohort: “Fine, go get the other box!”

    (I finish ringing up the lady and tell her to have a nice day, receiving a scowl and a middle finger in return. Customer #2, after standing in line behind during the whole ordeal, pushes her cart up to my stand. I recognize her but am to upset at this point to think twice about it.)

    Customer #2: “Well, that was unpleasant.”

    Me: “A little bit. How are you doing?”

    Customer #2: “Well, I am just fine. I want you to know something, though: you are my favorite cashier and I always come to your line. You have always been nothing but sweet to me and you ring me up quickly. As far as that lady goes, don’t worry; I will make sure she doesn’t bother you again.”

    (She proceeded to offer me a hug which I took. Later my boss came up to me and told me he received two reports about me. The first was a screaming call about the sexist employee. The second was about a ranting and raving customer. My manager banned the rude customer and gave me a raise for biting my tongue through it all.)

    The Customer Spent Money But The Child Is Complimentary

    | Chicago, IL, USA | Awesome Customers, Family & Kids

    (I work at a big box store in the jewellery department. I am usually the only one there during the mornings. I am also seven months pregnant. I am helping a lady pick out a new watch, with her younger old daughter sitting in the cart. This happens just as the lady is about to pay for her item.)

    Me: “And here’s your change. Thank you for shopping with us!”

    Lady: “Thank you. Good luck with the future baby!”

    Me: “Thanks!”

    Little Girl: “I bet the baby will be pretty because you are pretty like a princess!”

    Me: “Aww, thanks!”

    (I couldn’t stop smiling after they left. Little girl made my week! And my baby was the prettiest baby in the hospital when she was born – nurses even thought so!)

    Bright Red For Other Reasons

    | Glasgow, Scotland, UK | Crazy Requests, Health & Body, Top

    Customer: “Helloooo! I’m at the desk!”

    Me: “Oh, sorry, you just walked in. I was just coming to see to you !”

    Customer: *demanding tone* “I’m wanting go bright red, okay?!”

    Me: “Well, I will take you over first, then we can have a proper consultation.”

    Customer: “Right then!”

    Me: “If you are wanting to go bright red, we would need to strip the colour out because you are jet black.”

    Customer: “Well, I don’t want that; it hurts when it gets stripped! I want bright red now, from the poster! I’m the customer; I’m always right!”

    Me: “Well, I have been doing hairdressing for two years, and to be honest, it doesn’t hurt because it won’t be on your scalp.”

    Customer: “Well, I’m still right. If you put the red on, it will work!”

    Me: “Okay, then.”

    (After I apply the color to keep her happy…)

    Customer: “Where is my f***ing bright red hair?!”

    Me: “I told you it wouldn’t work. As you said, you’re the customer, and you’re always right!”

    (She ended up keeping her mouth shut. Thankfully, she didn’t come back again!)

    Pen Her In For A Discount

    | MI, USA | Awesome Customers, Bizarre, Top

    (I am a cashier at a small chain grocery store in a small town. I am monitoring the self-checkout station when a customer walks up to me.)

    Me: “Is there something I can help you with?”

    Customer: “Hi is [coworker's name] still here?”

    Me: “I’m sorry, ma’am, but he has already left for the evening. Is there something I could assist you with?”

    Customer: “Well, I am so embarrassed. He was my cashier earlier today and he asked me if I gave his pen back to him. I checked my pockets and I thought I did, but when I got home I found it in my purse! Could I leave this with you and you give it to him next time he comes in?”

    Me: *slightly shocked* “Ma’am, you mean to tell me you drove all the way back here to return a pen to my coworker?”

    Customer: “Yes. I told him I hadn’t took it. I feel so bad!”

    Me: “Well that is very kind of you, I am sure he will appreciate it. I will make sure to leave him a note letting him know you returned it. Might I ask how far you had to drive to return it?”

    Customer: “Well, I live in [town about 40 minutes away from store location].”

    Me:What!?”

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